Shipping policy
We know waiting for jewelry is the least exciting part. Here’s what to expect from the time you place your order until it reaches you.
1. Processing Times
Most orders are processed and ready to ship within 3–5 business days, or sooner.
Handmade, custom-fit and made-to-order pieces may take approximately 5–7 business days to prepare before shipping.
If we expect your order to take longer than 7 business days, for example if we’re waiting for materials or supplies, we’ll contact you and let you know.
Business days do not include weekends or applicable holidays.
Processing time is separate from shipping and delivery time.
2. Rush Processing
When available, Rush Processing moves your order to the front of our processing queue.
Rush orders are generally prepared for shipment by the next business day, unless otherwise stated.
Rush Processing applies only to how quickly we prepare and hand your order to the shipping carrier. It does not guarantee a specific carrier delivery date.
Any applicable Rush Processing fee will be clearly shown before purchase.
3. Shipping Within Canada
We currently offer regular checkout and shipping within Canada.
Available shipping methods, rates and estimated delivery times will be shown at checkout where applicable.
Typical delivery within Canada is approximately 3–9 business days after your order has shipped.
Faster delivery options may also be available for an additional cost. Available options and estimated delivery times will be shown at checkout.
Delivery times are estimates, not guaranteed delivery dates.
Carrier delays, weather, holidays, service disruptions and other circumstances outside our reasonable control may affect delivery times.
4. International Shipping
International shipping is not officially available through our checkout just yet, but a few BloomBelles pieces have already found their way overseas.
If you’re outside Canada and have found something you love, email us at hello@bloombelles.com with your location and the piece(s) you’re interested in. If we can get it to you safely and at a reasonable shipping cost, we’d love to make it happen.
International shipping availability, cost, delivery estimates and available tracking will depend on the destination and will be confirmed with you before an international order is finalized.
5. International Duties, Taxes & Customs
International orders arranged directly with us may be subject to customs duties, import taxes, VAT, brokerage, handling or other fees imposed by the destination country or shipping carrier.
Unless we specifically tell you otherwise before purchase, these charges are the responsibility of the customer and are not included in our product or shipping prices.
Import requirements and charges vary by country and may change. We cannot control or predict charges imposed by customs authorities, governments or shipping carriers.
International packages may also be held for customs processing. Customs delays are outside our control and are not included in estimated processing or delivery times.
If an eligible international order is returned to us because applicable import charges were not paid, the customer may be responsible for the original shipping cost and any return shipping, customs or carrier charges incurred. Any eligible refund will be handled according to our Return & Refund Policy.
6. Tracking
Unless specifically stated otherwise, our standard, free, discounted or included shipping options are untracked.
If you would prefer tracking, you can upgrade to an available tracked shipping option at checkout for an additional charge.
When tracked shipping is selected, you’ll receive tracking information once your order has been prepared for shipment. Tracking may take some time to update after the carrier receives the package.
For untracked shipments, we are unable to provide tracking updates or independently confirm the package’s location once it has been accepted by the carrier.
We recommend choosing tracked shipping if you would like greater delivery visibility and peace of mind.
7. Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order.
We are not responsible for delays or failed delivery resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, contact us at support@bloombelles.com as soon as possible. If the order has not yet shipped, we’ll do our best to update the address.
Once an order has shipped, we will not be able to change or redirect it.
8. Lost, Delayed or Stolen Packages
If your tracked package appears significantly delayed or lost, please contact us and we’ll do our best to help you review the tracking information and determine the appropriate next steps with the carrier.
We cannot control carrier delays or events that occur after delivery. However, we will always make a reasonable effort to help if something goes wrong.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbours where appropriate, and contact the carrier. You may also contact us for further assistance.
Claims involving lost or damaged shipments may be subject to the carrier’s investigation process.
9. Local Pickup
When available, we offer free local pickup in the Toronto/North York area by appointment only.
Please contact us at support@bloombelles.com before placing your order if you would like to arrange local pickup.
Pickup details and instructions will be provided directly after arrangements have been confirmed.
For privacy and security, please do not arrive for pickup without a confirmed appointment.
10. Returned or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address, an unclaimed package, unpaid import charges, or another issue outside our control, we’ll contact you once it has been returned to us.
We understand that mistakes happen, so returned packages will be handled on a case-by-case basis.
If you would like your order sent again, additional shipping and/or repackaging charges may apply. This will depend on the circumstances, including any shipping costs already incurred and whether new packaging is required to safely resend your order. Any applicable charges will be communicated to you before the order is reshipped.
If you prefer a refund and the order is eligible for one, reasonable shipping, return, or other costs already incurred may be deducted from the refund where applicable.
Custom, specially modified, personalized and Final Sale items remain subject to our Return & Refund Policy.
11. Questions About Your Shipment
If you have a question about shipping or an existing order, we’re happy to help. Please contact: support@bloombelles.com
For general questions before placing an order, including questions about possible international shipping, contact: hello@bloombelles.com