Privacy policy

At BloomBelles, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit bloombelles.com (the “Site”), place an order, contact us, interact with us at markets or events, sign up for communications, or otherwise interact with BloomBelles online or offline.


1. Information We Collect

Depending on how you interact with BloomBelles, we may collect information such as:

  • Contact information: Your name, email address, mailing address and phone number.
  • Order information: Products ordered, billing and shipping information, order history and transaction details.
  • Payment information: Payments are processed through Shopify and applicable payment providers. BloomBelles does not directly store complete payment card information.
  • Device and website information: Information such as your IP address, browser type, device information, time zone and activity on our Site.
  • Marketing preferences: Information about whether you have subscribed to or unsubscribed from marketing communications.
  • Communications: Information you provide when you contact us with a question, return request, review or other customer service inquiry.

We aim to collect only the personal information reasonably necessary to operate our business, provide our services and meet applicable legal requirements.

2. How We Use Your Information

We may use personal information to:

  • Process, fulfill and deliver orders.
  • Communicate with you about your order.
  • Provide customer service and respond to questions or requests.
  • Process returns, exchanges and refunds.
  • Maintain business, accounting and transaction records.
  • Detect or prevent fraud, misuse or security issues.
  • Improve our products, services, website and customer experience.
  • Send marketing communications where you have consented or where we are otherwise permitted to do so under applicable law.
  • Comply with applicable legal, regulatory, tax and accounting obligations.

We do not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

3. Marketing Communications & CASL

BloomBelles may use your contact information to send promotional emails, text messages or other commercial electronic communications where you have provided consent or where we are otherwise permitted to do so under applicable law, including where applicable through an existing business relationship or another form of implied consent recognized by Canada’s Anti-Spam Legislation (CASL).

Where required by law, we will obtain your express consent before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. If BloomBelles offers SMS marketing, you may opt out by following the instructions provided with those messages.

We maintain records of consent and marketing preferences where required.

Unsubscribing from marketing communications does not prevent us from sending necessary non-promotional messages relating to your orders, transactions, customer service requests or other communications you have requested.

4. How We Share Information

BloomBelles does not sell your personal information for money.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services. These may include:

  • Shopify, which hosts and supports our online store.
  • Payment processors used to securely process transactions.
  • Shipping and delivery providers, such as Canada Post, USPS or other applicable carriers.
  • Email, marketing or customer communication providers that we use.
  • Analytics, website functionality, security and fraud-prevention providers.
  • Professional advisers or government authorities when required or permitted by law.

These providers may process information on our behalf or under their own applicable privacy policies and terms.

Some service providers may process or store personal information outside your province or country. As a result, information may be subject to the laws of the jurisdiction where it is processed.

5. Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information when you visit our Site, place an order or use Shopify-powered services and features.

Shopify may process information according to its own privacy policies and depending on the Shopify services and features used by our store.

You can learn more about how Shopify handles customer information through Shopify’s Consumer Privacy Policy.

6. Cookies & Website Technologies

Our Site and the services that support it may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Site, improve performance, prevent fraud and, where applicable, support marketing or advertising.

Depending on your location and the technologies being used, you may be provided with options to manage certain cookie or privacy preferences.

You can also control some cookies through your browser settings, although disabling certain cookies may affect how parts of the Site function.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, legal, accounting, tax, fraud-prevention and record-keeping requirements.

When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize or otherwise securely dispose of it, subject to applicable legal requirements.

8. Protecting Your Information

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.


9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Withdraw consent where processing is based on consent, subject to legal or contractual restrictions.
  • Request deletion of certain personal information where applicable.
  • Unsubscribe from marketing communications.
  • Ask questions or raise concerns about how your personal information is handled.

We may need to verify your identity before completing certain privacy requests.

Some information may need to be retained even after a deletion request when required or permitted for legal, accounting, fraud-prevention or other legitimate purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

11. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or have concerns about how your personal information has been handled, please contact us at hello@bloombelles.com